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# Sound/audio related problem troubleshooter/triager # Written by David Henningsson 2010, david.henningsson@canonical.com # Copyright Canonical Ltd 2010 # License: BSD (see /usr/share/common-licenses/BSD ) description = 'Sound/audio related problems' import apport from apport.hookutils import * import re import os import sys import subprocess sys.path.append('/usr/share/apport/symptoms/') from _audio_data import * from _audio_checks import * def ask_jack_and_card(report, ui): ''' Reports what jack and/or card the user has a problem with Returns (package, card, isOutput, jack) tuple ''' cards = parse_cards() jacks = [] for c in cards: for j in c.jacks: jacks.append((c,j)) # Ask for a specific jack if len(jacks) > 0: choices = ["%s (%s)" % (j.pretty_name(), c.pretty_name()) for c,j in jacks] choices.append("It's not listed here") nr = ui.choice('What hardware are you having a problem with?\n', choices) if nr is None: raise StopIteration nr = nr[0] if (nr < len(jacks)): c,j = jacks[nr] report['Symptom_Card'] = c.pretty_name() report['Symptom_Jack'] = j.pretty_name() return (None, c, j.isOutput(), j) # Okay, not a specific jack, let's ask for sound cards choices = [] interfaces = ['PCI/internal', 'USB', 'Firewire', 'Bluetooth'] for c in cards: choices.append("Playback from %s" % c.pretty_name()) choices.append("Recording from %s" % c.pretty_name()) choices.extend(["%s device not listed here" % i for i in interfaces]) nr = ui.choice("What audio device are you having a problem with?", choices) if nr is None: raise StopIteration nr = nr[0] if int(nr / 2) < len(cards): report['Symptom_Card'] = c.pretty_name() return (None, cards[int(nr/2)], nr % 2 == 0, None) # card not detected by alsa, nor pulse nr = nr - 2 * len(cards) report['Title'] = "%s sound card not detected" % interfaces[nr] if interfaces[nr] == 'Firewire': if not ui.yesno('External firewire cards require manual setup.\n' 'Documentation is here: https://help.ubuntu.com/community/HowToJACKConfiguration\n' 'Would you like to continue reporting a bug anyway?'): raise StopIteration return ('libffado1', None, None, None) return ('alsa-base', None, None, None) def symptom_fails_after_a_while(report, ui, card, isOutput, jack): pa_start_logging() ui.information("Please try to reproduce the problem now. Close this dialog\n" "when the problem has appeared.") pa_finish_logging(report) report['Title'] = get_hw_title(card, isOutput, jack, "fails after a while") return 'alsa-base' def symptom_distortion(report, ui, card, isOutput, jack): check_volumes(report, ui, card, isOutput, jack, 0) p = check_test_tones(report, ui, card, isOutput, jack) report['Title'] = get_hw_title(card, isOutput, jack, "Sound is distorted") return p def symptom_background_noise(report, ui, card, isOutput, jack): check_volumes(report, ui, card, isOutput, jack) p = check_test_tones(report, ui, card, isOutput, jack) report['Title'] = get_hw_title(card, isOutput, jack, "Background noise or low volume") return p def symptom_underrun(report, ui, card, isOutput, jack): pa_start_logging() p = check_test_tones(report, ui, card, isOutput, jack) if p is None: ui.information("Please try to reproduce the problem now. Close this dialog\n" "when the problem has appeared.") pa_finish_logging(report) report['Title'] = get_hw_title(card, isOutput, jack, "Underruns, dropouts or crackling sound") return p def symptom_mixer(report, ui, card, isOutput, jack): pa_start_logging() ui.information("If there is a range of the mixer slider that's particularly\n" "problematic, please place the slider in that range before continuing.\n" "Also describe the problem in the bug report. Thank you!") pa_finish_logging(report) report['Title'] = get_hw_title(card, isOutput, jack, "volume slider problem") return 'alsa-base' def symptom_user(report, ui, card, isOutput, jack): check_audio_users(report, ui) check_devices_in_use(report, ui) report['Title'] = get_hw_title(card, isOutput, None, "sound not working for all users") return 'alsa-base' def symptom_no_sound(report, ui, card, isOutput, jack): check_volumes(report, ui, card, isOutput, jack) check_devices_in_use(report, ui) p = check_test_tones(report, ui, card, isOutput, jack) report['Title'] = get_hw_title(card, isOutput, jack, "No sound at all") return p def symptom_fallback(report, ui, card, isOutput, jack): check_volumes(report, ui, card, isOutput, jack) p = check_test_tones(report, ui, card, isOutput, jack) report['Title'] = get_hw_title(card, isOutput, jack, "Playback problem" if isOutput else "Recording problem") return 'alsa-base' def symptom_noautomute(report, ui, card, isOutput, jack): check_volumes(report, ui, card, isOutput, jack) if jack is not None: ui.information("Now, please make sure the jack is NOT plugged in.\n" "After having done that, close this dialog.\n") report['Symptom_JackUnplugged'] = card.get_codecinfo() ui.information("Now, please plug the jack in.\n" "After having done that, close this dialog.\n") report['Symptom_JackPlugged'] = card.get_codecinfo() report['Title'] = get_hw_title(card, isOutput, jack, "No automute" if isOutput else "No autoswitch") return 'alsa-base' def ask_symptom(report, ui, isOutput): ''' returns a function to call next, or StopIteration ''' dirstr = "output" if isOutput else "input" symptom_map = [ ('No sound at all', symptom_no_sound), ('Only some of %ss are working' % dirstr, symptom_fallback), ('No auto-%s between %ss' % ("mute" if isOutput else "switch", dirstr), symptom_noautomute), ('Volume slider, or mixer problems', symptom_mixer), ('Sound has bad quality (e g crackles, distortion, high noise levels etc)', None), ('Sound works for a while, then breaks', symptom_fails_after_a_while), ('Sound works for some users but not for others', symptom_user), ('None of the above', symptom_fallback)] symptom_badquality_map = [ ('Digital clip or distortion, or "overdriven" sound', symptom_distortion), ('Underruns, dropouts, or "crackling" sound', symptom_underrun), ('High background noise, or volume is too low', symptom_background_noise)] problem = ui.choice('What particular problem do you observe?', [a for a,b in symptom_map]) if problem is None: raise StopIteration desc, func = symptom_map[problem[0]] # subquestion for bad quality sound if func is None: problem = ui.choice('In what way is the sound quality bad?', [a for a,b in symptom_badquality_map]) if problem is None: raise StopIteration desc, func = symptom_badquality_map[problem[0]] report['Symptom_Type'] = desc return func def run(report, ui): # is pulseaudio installed and running? package = check_pulseaudio_running(report, ui) if package is not None: return package # Hardware query (package, card, isOutput, jack) = ask_jack_and_card(report, ui) if package is not None: return package # Check that the pulseaudio profile is correctly set package, channelcount = check_pulseaudio_profile(report, ui, card, isOutput, jack) if package is not None: return package # Symptom query problem_func = ask_symptom(report, ui, isOutput) package = problem_func(report, ui, card, isOutput, jack) if package is not None: return package # Hopefully we don't come here, but if we do, use ALSA as fallback. return 'alsa-base'